Oh man, a much better response could have been used. I think explaining that people actions cause violence would be the correct response
That's what I did. But instead I did it with humor. By listing all the non violent uses of a gun I am demonstrating that guns aren't the problem it's all in how you use them.
I bet you if this same thing happened at a retailer, there would be some mechanism to honor a swap, store credit or refund.
You know, customer service.
A band is not a retail store. We have no obligation to having good 'customer service'. I could see this argument working for a web store. That is not the case here though.
Wow. haha this is really funny. I was at that show, and I remember him saying. Guys! Our name isnt handguns because of violence, it's because we want you to come out to our show, the gun show!! Then he flexed his arms haha.