eh its a mixed boat. Some get bad service some don't. I just did a big order and everything came in on time as well as my blink pre-orders. I guess it depends how bad you want the LP or how much you are willing to pay for it on ebay.
With my gf's order included I have received about 17 vinyl from the site no damage and on time. They have had trouble with peoples orders before though so I don't know what to say about that. People say they are impossible to reach customer service but I emailed them after I saw this on their site but unavailable and had a few email based conversation about some new pressings. Phone is never available though but they seem to always get to people on Facebook too.