Speaking of McDonald's, let me fill you in why they are a model corporate example in this global economy. Their worldwide operations are aligned around a global strategy called the "Plan to Win,"
which centers on an exceptional customer experience in five folds: People, Products, Place, Price and Promotion.
They are deeply committed to continuously improving their operations and enhancing their customers' experience.
McDonald’s Values places the customer experience at the core of all they do. Their customers are the reason for their existence. They demonstrate their appreciation by providing them with high quality food and superior service in a clean, welcoming environment, at a great value. Their goal is quality, service, cleanliness and value (QSC&V)
for each and every customer, each and every time. They are committed to their people. They provide opportunity, nurture talent, develop leaders and reward achievement. They believe that a team of well-trained individuals with diverse backgrounds and experiences, working together in an environment that fosters respect and drives high levels of engagement, is essential to their continued success. They believe in the McDonald’s System. McDonald’s business model, depicted by their “three-egged stool” of owner/operators, suppliers, and company employees
, is their foundation, and balancing the interests of all three groups is key. They operate their business ethically. Sound ethics is good business. At McDonald’s, they hold themselves and conduct their business to high standards of fairness, honesty, and integrity. They are individually accountable and collectively responsible. They give back to their communities. They take seriously the responsibilities that come with being a leader. They help their customers build better communities, support Ronald McDonald House Charities, and leverage their size, scope and resources to help make the world a better place. They grow our business profitably. McDonald’s is a publicly traded company. As such, they work to provide sustained profitable growth for their shareholders. This requires a continuous focus on their customers and the health of their system. They strive continually to improve. They are a learning organization that aims to anticipate and respond to changing customer, employee and system needs through constant evolution and innovation.
Now, if you ask me, that doesn't exactly sound like tyranny.
But don't take it from me. The following are employee testimonials on indeed.com
|Cashier, Fort Wayne, IN – September 4, 2013|
Pros: breaks, free lunch, discount
Overall i had a good experience working at Mcdonalds. I learned how to interact with other people, working in groups. Making sure that customers were satisfied with their order and service. The most difficult part was the rush hour. But i eventually go the hang of it and i really enjoyed every minute of it. The most enjoyable part of the job was meeting new people and interacting with new people and working together.
|Cashier, Odessa, TX – September 3, 2013|
Was a fun environment, but always had to be in a hurry, but its part of working at a fast food restaurant. Communicated with many customers, happy and not happy ones, but always managed to get through the work day fine.
|Shift Supervisor, Royal Oak, MI – September 3, 2013|
I enjoyed every employee I worked with and every customer I came into contact with. It was a clean, fun place to work.
|Crew , Gettysburg, PA – September 3, 2013|
Great job if you love fast paced work. Learned how to work quick yet efficiently bvy myself and along side others. The management are great and work right along side with us.
|Swing Manager, Pleasant Hill, Iowa – September 3, 2013|
My typical work day would be making orders, processing payment, taking orders, counting drawers, running shifts, open and closing store, and cleaning.
This was my first job. I learned the importance of food safty.
Management was great.
My co-workers were great.
The hardest part of my job would have been during the fair time.
I enjoyed meeting different people everyday while work. And helping out customers.